Expectation, Disappointment, and Exit: Evidence on Reference Point Formation from an Online Marketplace

A-Tier
Journal: Journal of the European Economic Association
Year: 2022
Volume: 20
Issue: 1
Pages: 116-149

Authors (4)

Matthew Backus (University of California-Berke...) Thomas Blake (not in RePEc) Dimitriy Masterov (not in RePEc) Steven Tadelis (not in RePEc)

Score contribution per author:

1.005 = (α=2.01 / 4 authors) × 2.0x A-tier

α: calibrated so average coauthorship-adjusted count equals average raw count

Abstract

We study disappointment and platform exit among new bidders in an online auction marketplace. In particular, we study a hybrid auction format with a “Buy-It-Now” option, which, when executed, will abruptly end the auction and cancel any standing bids. When this happens, if the formerly leading bidder is new to the platform, then they are 6 percentage points more likely to exit the marketplace for every additional day they spent in the lead. This is rationalized by disappointment-averse bidders with outside options and rational expectations about the likelihood of winning. Our explanation is validated by three ancillary predictions: when expectations are lowered by higher competing bids, there is no effect; sensitivity of exit is declining in prior experience; and, for bidders who do not exit, time in the lead during the first experience predicts a subsequent preference for fixed-price, rather than auction, listings.

Technical Details

RePEc Handle
repec:oup:jeurec:v:20:y:2022:i:1:p:116-149.
Journal Field
General
Author Count
4
Added to Database
2026-01-24