Underpromise and overdeliver? - Online product reviews and firm pricing

B-Tier
Journal: International Journal of Industrial Organization
Year: 2021
Volume: 79
Issue: C

Authors (2)

Score contribution per author:

1.005 = (α=2.01 / 2 authors) × 1.0x B-tier

α: calibrated so average coauthorship-adjusted count equals average raw count

Abstract

We consider a signaling model capturing the introductory and the mature phase of a product. Information concerning product quality is transmitted between consumers through reviews, which partially depend on the expectations consumers had prior to their purchase. When future sales are sufficiently important, a novel tension arises: High-quality types may want to underpromise and overdeliver by imitating low types in order to get a better review. We show the existence of a Pareto-improving separating equilibrium. Both more informative reviews and price transparency can lead to higher prices. Our analysis reveals a new rationale for loss-leadership.

Technical Details

RePEc Handle
repec:eee:indorg:v:79:y:2021:i:c:s0167718721000680
Journal Field
Industrial Organization
Author Count
2
Added to Database
2026-01-29