Improving Management Through Worker Evaluations: Evidence from Auto Manufacturing

S-Tier
Journal: Quarterly Journal of Economics
Year: 2023
Volume: 137
Issue: 4
Pages: 2459-2497

Authors (2)

Score contribution per author:

4.022 = (α=2.01 / 2 authors) × 4.0x S-tier

α: calibrated so average coauthorship-adjusted count equals average raw count

Abstract

Using a randomized experiment with an automobile manufacturing firm in China, we measure the effects of letting workers evaluate their managers on worker and firm outcomes. In the treatment teams, workers evaluate their managers monthly. We find that providing feedback leads to significant reductions in worker turnover and increases in team-level productivity. In addition, workers report higher levels of happiness and well-being. The evidence suggests that these results are driven by learning by managers, leading to changes in their behavior and an overall better relationship between managers and workers.

Technical Details

RePEc Handle
repec:oup:qjecon:v:137:y:2023:i:4:p:2459-2497.
Journal Field
General
Author Count
2
Added to Database
2026-01-29