Managing Customer Expectations and Priorities in Service Systems

B-Tier

Journal: Management Science

Year: 2018

Authors (2)

Pinar Yildirim Hanna Halaburda

Score contribution per author:

1.009 = (α=2.02 / 2 authors) × 1.0x B-tier

α: calibrated so average coauthorship-adjusted count equals average raw count

View on IDEAS/RePEc

Technical Details

RePEc Handle: repec:inm:ormnsc:v:64:y:2018:i:8:p:3574-3594
Journal Field: General
Author Count: 2
Added to Database: 2026-02-06