Structural Estimation of Callers' Delay Sensitivity in Call Centers

B-Tier

Journal: Management Science

Year: 2013

Volume: 59

Issue: 12

Pages: 2727-2746

Authors (4)

Zeynep Akşin (not in RePEc) Barış Ata (not in RePEc) Seyed Morteza Emadi (not in RePEc) Che-Lin Su

Score contribution per author:

0.505 = (α=2.02 / 4 authors) × 1.0x B-tier

α: calibrated so average coauthorship-adjusted count equals average raw count