Service Quality Variability and Termination Behavior

B-Tier

Journal: Management Science

Year: 2015

Volume: 61

Issue: 11

Pages: 2739-2759

Authors (3)

S. Sriram (not in RePEc) Pradeep K. Chintagunta (University of Chicago) Puneet Manchanda (not in RePEc)

Score contribution per author:

0.673 = (α=2.02 / 3 authors) × 1.0x B-tier

α: calibrated so average coauthorship-adjusted count equals average raw count