How effective are rewards programs in promoting payment card usage? Empirical evidence

B-Tier
Journal: Journal of Banking & Finance
Year: 2011
Volume: 35
Issue: 12
Pages: 3275-3291

Authors (2)

Carbó-Valverde, Santiago (not in RePEc) Liñares-Zegarra, José M. (University of Essex)

Score contribution per author:

1.005 = (α=2.01 / 2 authors) × 1.0x B-tier

α: calibrated so average coauthorship-adjusted count equals average raw count

Abstract

Card issuers have mainly relied on rewards programs as their main strategy to increase usage. However, there is scarce evidence on the effectiveness of these programs. This paper is addressing two topics which could have important managerial and public policy implications: (i) it estimates the impact of rewards on the use of cards and (ii) it quantifies their economic effects in terms of the cash substitution. We find that rewards may significantly modify choice for card payments. Their economic impact also varies significantly across types of rewards and merchant activities. Additionally, rewards seem to be more effective for debit cards.

Technical Details

RePEc Handle
repec:eee:jbfina:v:35:y:2011:i:12:p:3275-3291
Journal Field
Finance
Author Count
2
Added to Database
2026-01-25