Does feedback matter? Evidence from agricultural services

A-Tier
Journal: Journal of Development Economics
Year: 2018
Volume: 131
Issue: C
Pages: 28-41

Authors (2)

Jones, Maria (not in RePEc) Kondylis, Florence (World Bank Group)

Score contribution per author:

2.011 = (α=2.01 / 2 authors) × 2.0x A-tier

α: calibrated so average coauthorship-adjusted count equals average raw count

Abstract

We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service.

Technical Details

RePEc Handle
repec:eee:deveco:v:131:y:2018:i:c:p:28-41
Journal Field
Development
Author Count
2
Added to Database
2026-01-25